مدير منتج

• Develop knowledge of government services to assist the government in adopting digital government enablers.
• Understand the technical aspects of digital government enablers to participate in discussions with different stakeholders, assist in solving issues, suggest enhancements, and articulate questions from entities.
• Manage and own the product roadmap.
• Manage the product from conceptualization, drafting RFP, evaluating vendor responses, contracting to delivery of the product.
• Conduct market research, customer surveys, and benchmarking to help define new functions and features for the product.
• Lead a team to deliver the product and iteratively improve it through several delivery cycles.
• Develop an expert understanding of users' needs and champion these in the delivery of the product.
• Define, explain, and iterate a product vision that is compelling to users, the team, and stakeholders.
• Maintain and prioritize each product’s backlog of feature requests and bug fixes.
• Create and present business cases to leadership to secure budget for the product roadmap.
• Review the technical design of digital government initiatives and products, aligning the initiatives technically, and providing consultations based on best practices.
• Engage with users and stakeholders through a range of channels to encourage take-up and use of the product.
• Define the onboarding process and conduct various sessions and training to enable entities to adopt digital government enablers.
• Develop functional and business-level requirements and effectively communicate requirements to the development team, technology, or vendor partners.
• Set measurable goals for the product and report against these to demonstrate progress against stated benefits.
• Define and execute effective launch plans and bring the release to market by updating stakeholders such as the call center and any required materials such as FAQs.
• Work with and train the Digital Awareness & Marketing team to help develop product collateral, demos, and training courses for product launches enhancements.
• Perform quality assurance controls on products, including functional and non-functional testing.
• Analyze and report on the performance of features in production, reflecting on successes and identifying areas for continuous improvement.
• Define and manage the operational processes of the project to ensure that SLAs are met.

• Product Leadership
• Backlog Management
• User Engagement
• Stakeholder Interaction
• Performance Target Setting
• Agile Methodologies
• Resource Collaboration
• Decision-making Skills
• Conflict Resolution
• Negotiation Abilities
• Effective Communication

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