- Develop knowledge of government services to assist the government in adopting digital government enablers.
- Understand the technical aspects of digital government enablers to participate in discussions with different stakeholders, assist in solving issues, suggest enhancements, and articulate questions from entities.
- Manage and own the product roadmap.
- Manage the product from conceptualization, drafting RFP, evaluating vendor responses, contracting to delivery of the product.
- Conduct market research, customer surveys, and benchmarking to help define new functions and features for the product.
- Lead a team to deliver the product and iteratively improve it through several delivery cycles.
- Develop an expert understanding of users' needs and champion these in the delivery of the product.
- Define, explain, and iterate a product vision that is compelling to users, the team, and stakeholders.
- Maintain and prioritize each product’s backlog of feature requests and bug fixes.
- Create and present business cases to leadership to secure budget for the product roadmap.
- Review the technical design of digital government initiatives and products, aligning the initiatives technically, and providing consultations based on best practices.
- Engage with users and stakeholders through a range of channels to encourage take-up and use of the product.
- Define the onboarding process and conduct various sessions and training to enable entities to adopt digital government enablers.
- Develop functional and business-level requirements and effectively communicate requirements to the development team, technology, or vendor partners.
- Set measurable goals for the product and report against these to demonstrate progress against stated benefits.
- Define and execute effective launch plans and bring the release to market by updating stakeholders such as the call center and any required materials such as FAQs.
- Work with and train the Digital Awareness & Marketing team to help develop product collateral, demos, and training courses for product launches enhancements.
- Perform quality assurance controls on products, including functional and non-functional testing.
- Analyze and report on the performance of features in production, reflecting on successes and identifying areas for continuous improvement.
- Define and manage the operational processes of the project to ensure that SLAs are met. - Ensure efficient operation for Frequency Spectrum Authorization.- Possess good knowledge of the National Frequency Plan, Band Plans, and Channel Plans, and apply this knowledge in the radio Frequency Authorization Process. Carry out radio planning and technical analysis to enhance spectrum efficiency.- Possess expert-level knowledge of Automated Spectrum Management Software and implement a continuous improvement system.- Propose enhancements to the procedures and workflow for frequency spectrum authorization and initiate efforts for its implementation after change approval by higher management.- Receive application forms, scrutinize for completeness, validate for correctness and attachments, and then process applications for issuance of Frequency Spectrum Authorization using Spectrum Management System.- Prepare management reports about the applications processed and frequency spectrum authorizations issued.- Deal with customer complaints and queries on Frequency Spectrum Authorization and take corrective action wherever required.- Take a proactive role in planning for renewals of Authorizations, timely generation of coordination with revenue accountants for invoicing and settlement of unpaid invoices, coordination with the spectrum monitoring team for interference complaints, and checking on expired authorization.- Coordinate activities relating to invoicing and updating the database, etc.- Manage MARS database, 406 registry for the UAE, coordinate with relevant Ministries and Authorities like GCAA, FTA, and UAE Search and Rescue Center for actions related to Frequency Spectrum Authorizations of small boats, ships, and aircraft.- Notification and Coordination with ITU regarding call sign and MMSI.- Deal with all related issues for Emirates Amateur Radio Society.- Perform any tasks assigned by the line manager. - Prioritizing and coordinating digital training activities.- Implementing capability-building projects and initiatives to strengthen national ICT competencies and digital transformation.- Collaborating with experts and consultants and working on participatory projects targeting programmes.- Conducting high-impact training courses within TDRA and beyond.- Ensuring the diversity of training mechanisms and channels, including hands-on labs.- Continuously enhancing training content and ensuring its alignment and compatibility with best practices in capability-building in terms of quality, presentation, and effectiveness.- Ensuring that programmes, projects, and training activities are measured through the development of operational and strategic indicators consistent with the TDRA’s plans and objectives.- Cooperating with all groups concerned in ensuring the impact of training, including human resources, digital awareness, and marketing.- Performing any tasks assigned by the line manager. - Responsible for applications offered by the application management team along with its agreed operational processes, SLAs, and KPIs.
- Lead and participate in applications project implementations and major upgrade planning.
- Participate in the evaluation of new systems. Collaborate with technical teams to develop documentation, change management, and support standards.
- Perform deployments of application/product releases to production environments using Agile project management processes.
- Coordinate with government entities' respective teams as required to refine/clarify business requirements and feedback.
- Monitor applications' performance and uptime via established FEDnet monitoring practices and methods.
- Write code, complete programming, and perform testing and debugging of applications.
- Interact with government entities to solve problems, augment system functionality, and improve the user interface.
- Provide application enhancements, development, improvement, documentation of processes, and training where appropriate.
- Perform any tasks related to work assigned by the line manager. - Responsible for managing all services provided by the infrastructure team, such as G2G, internet, and NOC support, ensuring adherence to operational processes, SLAs, and KPIs.- Collaborate with TDRA PMO team and Managed Services partners to execute projects related to FEDnet infrastructure, including expansions and enhancements.- Coordinate with Managed Service partners to deploy TDRA agreed services like internet, G2G, NOC support, and MPLS connectivity as per the service catalogue.- Work with entities' respective teams to connect their infrastructure to FEDnet, involving tasks like meetings, workshops, questionnaire preparations, migrations, IP allocations, and links provisioning.- Manage end-to-end engagement with entities, including sharing monthly reports, resolving issues, and fulfilling their needs.- Support SM/Infrastructure in day-to-day operations with FEDnet NOC services, covering SLAs/KPIs, emergency requests, change control meetings, regular and monthly review meetings, and invoice reviews.- Assist in coordinating section projects aligned with TDRA strategic goals, such as network expansions and initiatives.- Oversee services related to shared service onboarding, such as GSB onboarding and API marketplace, ensuring adherence to operational processes, SLAs, and KPIs.- Manage Infrastructure Management section processes, including maintaining and attending audits related to ISO, risk register, and IMS.- Manage FEDnet Data Center, including access, asset and vendor management, security, and surveillance.- Perform any tasks assigned by the line manager.الوظائف المتوفرة
Product Manager
Engineer Spectrum…
دوام كامل
Digital Capability…
دوام كامل
Applications Admin…
دوام كامل
Network Engineer
دوام كامل
احصائيات التوظيف
88%