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Job Responsibilities
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Follow up on the reengineering of the Authority’s departments’ processes and introduce new processes in line with best international practices and standards.
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Document all processes using the iGrafx system, and prepare and develop process requirements and responsibilities in coordination with the concerned departments.
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Review and update process Key Performance Indicators (KPIs) in collaboration with departments, and provide periodic (quarterly) reports reflecting achievement and performance levels.
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Administer the iGrafx system as the main Business Administrator, ensuring sustainability and accuracy of system content.
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Update and develop the overall process management framework, and prepare and update manuals and work templates related to the process management system.
Skills
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Excellence in teamwork
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Strong time management and organizational skills
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Willingness to work beyond official working hours
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Good communication skills in both English and Arabic
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Proficiency in preparing and submitting reports
Job Specific Skill
Communication; Teamwork; Adaptability; Problem-Solving; Creativity; Work Ethic; Eye to detail; Organization; Presentation skills
Education
Bachelor of Science in Business Management - Quality Management
Technical Skills
Technical writing; Project management; Data analysis; Strategic Planning; Database Management