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Quality and Excellence Officer

Telecommunications and Digital Government Regulatory Authority (TDRA) Posted 2025/08/19 06:22:36 Expires 2025-10-15 Ref: JB1100014866

Job Responsibilities

 

  • Follow up on the reengineering of the Authority’s departments’ processes and introduce new processes in line with best international practices and standards.

  • Document all processes using the iGrafx system, and prepare and develop process requirements and responsibilities in coordination with the concerned departments.

  • Review and update process Key Performance Indicators (KPIs) in collaboration with departments, and provide periodic (quarterly) reports reflecting achievement and performance levels.

  • Administer the iGrafx system as the main Business Administrator, ensuring sustainability and accuracy of system content.

  • Update and develop the overall process management framework, and prepare and update manuals and work templates related to the process management system.

 

Skills

  • Excellence in teamwork

  • Strong time management and organizational skills

  • Willingness to work beyond official working hours

  • Good communication skills in both English and Arabic

  • Proficiency in preparing and submitting reports

Job Specific Skill

Communication; Teamwork; Adaptability; Problem-Solving; Creativity; Work Ethic; Eye to detail; Organization; Presentation skills

Education

Bachelor of Science in Business Management - Quality Management

Technical Skills

Technical writing; Project management; Data analysis; Strategic Planning; Database Management

Job Details

Job Role Administration
Contract type Permanent
Manages Others No

Preferred Candidate

Career Level Entry Level / Fresh Graduate
Years of Experience Min: 0 Max: 4
Gender Female
Nationality United Arab Emirates
Degree Bachelor's degree

Telecommunications and Digital Government Regulatory Authority (TDRA)

Telecommunications United Arab Emirates 500 employees or more +971.5.012.34567

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