- Creating design models, including graphic design, site navigation, and content planning.
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Managing TDRA alternative channels such as SMS, newsletters, and email broadcasts.
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Submitting reports and coordinating with regard to the comments received from the suggestions and complaints system on the website.
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Managing complex websites throughout their life cycle and ensuring compliance with business requirements.
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Organizing press conferences, including media invitations to the media and developing the press kit.
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Coordinating with the teams and the official speakers to obtain the required information and draft the necessary content.
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Managing and developing TDRA’s website and internal portal strategy and initiatives when necessary.
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Working on digital mobility marketing initiatives designed to enhance and gather audience feedback.
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Developing and supporting the website and other activities related to the authority via the Internet, including small websites.
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Preparing reports and analysis related to the website and digital campaigns.
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Developing, implementing, and submitting periodic reports on TDRA’s digital electronic activity.
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Ensuring that the activities are consistent with the strategy and branding of TDRA.
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Responding to all media queries raised by media in coordination with related departments in TDRA.
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Updating the content of the website and the portal regularly.
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Analyzing the usage of TDRA website, internal portal, and common trends, and reviewing the content and quality.
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Issuing quarterly reports on TDRA’s website and internal portal.
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Identifying user requirements through research and analysis of users' needs, preferences, goals, and methods of work.
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Studying how users consume content, including data classification, and attending relevant discussion group meetings.
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Ensuring the validation of all the content, including booklets, newsletters, announcements, publications, articles, annual reports, website, and others.
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Developing all TDRA’s publications.
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Gathering and analyzing all media coverages and preparing detailed reports, including recommendations for development on the basis of data.
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Developing media plans and trainings to raise efficiency and effectiveness.
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Creating a database/record of all media data and coverages.
- Supporting and working on digital training and capability development priorities.
- Leading capability-building projects and initiatives to strengthen national ICT competencies and drive digital transformation.
- Collaborating with experts and consultants on participatory projects targeting specific programs.
- Designing and conducting high-impact training courses within TDRA and beyond.
- Ensuring the diversity of training mechanisms and channels, including hands-on labs.
- Continuously enhancing training content to align with best practices in capability-building, focusing on quality, presentation, and effectiveness.
- Measuring programs, projects, and training activities through the development of operational and strategic indicators consistent with TDRA’s plans and objectives.
- Cooperating with relevant groups, including human resources, digital awareness, and marketing, to ensure the impact of training.
- Managing digital capability products and ensuring their growth and sustainability.
- Building and maintaining a network of international and national partners across government, private sectors, and academia, recognizing collaboration opportunities.
- Spread awareness of digital government efforts and activities, including national digital services and enablers.
- Implement and manage awareness campaigns and media coverage to highlight digital government efforts and build public confidence using all media channels, including traditional and new methods.
- Lead and enhance the digital government’s reputation among partners and stakeholders, including citizens, government, private, academic, and international sectors.
- Support and empower government agencies to promote their digital services through initiatives, panel discussions, and experience exchanges.
- Measure awareness among various societal and sectoral segments about national digital services and enablers, following best practices, and provide recommendations to enhance awareness based on findings.
- Manage and update the annual list of digital government sector activities, including a timetable for launching initiatives and ensuring their implementation.
- Oversee and maintain the unified database of all digital government initiatives and enablers, serving as the primary reference for related data.
- Create educational content that highlights efforts, initiatives, and services in an accessible and engaging manner for beneficiaries.
- Manage and update the content of digital government websites and develop plans to increase their visibility.
- Oversee the digital government sector’s participation in various events and related awards.
- Serve as the point of contact between the digital government sector and the Corporate Communications Department for awareness-related matters.
- Represent the digital government sector in media, national events, and conferences.
- Represent TDRA and the UAE in international organizations to showcase digital government leadership and support the country’s ranking in global indicators.
- Manage and review press releases related to digital government, and approve responses to media inquiries.
- Prepare reports showcasing digital government achievements and guidelines that promote best practices in the field.
- Implement projects and initiatives that enhance awareness of digital services and enablers, including national and international projects.
- Develop and present awareness sessions and workshops on digital government services and enablers to beneficiaries, including citizens and various sectors.
- Identify partnership opportunities with government, private, academic, and international sectors to boost digital awareness and lead these collaborations.
- Ensure the performance of programs, projects, and training activities are measured through operational and strategic indicators aligned with TDRA’s plans and objectives.
- Continuously explore new opportunities to promote digital government initiatives on both local and global scales.
- Collaborate with relevant teams, including Human Resources, Strategy, Corporate Communications, Training, and others, to ensure the impact of awareness efforts.
- Promoting and reinforcing concepts and culture related to future-oriented, proactive, and digital government services, as well as enhancing the customer experience within the authority in alignment with the vision, directions, and priorities of the UAE Government Excellent Service Program.
- Staying abreast of global developments and trends related to government services in various areas of the TDRA work.
- Proposing initiatives for the development and digitization of government services specific to TDRA, and overseeing their implementation in coordination with regulatory units and relevant entities.
- Developing partnerships with institutions, agencies, and regional/international organizations involved in designing, developing, and delivering services within TDRA. This includes ensuring the continuity and sustainability of accreditations, certifications, and awards received by the authority.
- Managing internal awards related to government services within TDRA.
- Supervising internal teams responsible for providing and linking customer and service databases to support service level measurement studies and ensure their quality.
- Submitting regular reports to the direct supervisor regarding efforts, initiatives, and achievements related to designing, developing, and delivering services, in coordination with the relevant service management unit.
- Implementing the UAE Government Excellent Service Program in accordance with all its requirements. - Development of regulatory frameworks for trade, digital economy and trust services, in coordination with the considered authorities and economic departments.
- Supervising the monitoring and control of the activities of electronic trust and certification service providers to ensure compliance with the Federal Law of the State and all subsequent regulations
- Managing trust lists of trust service providers
- Processing and approving applications for licensing trust services and electronic certification
- Suggesting appropriate regulatory tools, in coordination with the competent authorities, with regard to electronic consumer protection
- Studying, proposing and implementing projects that contribute to enhancing public confidence in the validity, integrity and reliability of electronic transactions, communications and records
- Studying and proposing the best practices applied in Trust Services, e-commerce, e-procurement, and sector trends, and providing them to the authority's team
- Examine the documents of complaints and arguments submitted by the licensee/disputing parties and advise the Director of Legal Affairs on the actions to be taken
- Coordination with the economic departments regarding the regulation of electronic economic activities and the issuance of no-objection letters for these activities
- Coordination with the economic departments regarding the regulation of electronic economic activities and the issuance of no-objection letters for these activities
- Coordination with the economic departments regarding the regulation of electronic economic activities and the issuance of no-objection letters for these activities
- Awareness about the benefits of trade and the evolving digital economy in the country and the region as a whole, and awareness of best practices in the field of e- commerce to develop and support entrepreneurs in this field
- Preparing the required reports and appropriate perceptions on trade and the digital economy and informing key stakeholders, ministers, local government bodies and others of the results
- Develop reports on the state of trade and the digital economy in the country, support them with statistics and figures, and provide appropriate recommendations about them
- Carrying out benchmark studies related to trade and the digital environment in the country compared to developed countries in this field
- Ensure obtaining professional accreditations and certificates in the fields of Trust See-commerce and e-procurement
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Last updated :
28/02/2024 11:33 AM