- Preparing an annual plan and supervising the implementation of projects according to the budget and proactive time
- Supervising institutional implementation on an annual basis, determining performance indicators for all levels of use, and adopting digital government capabilities, which include but are not limited to (digital identity, government services association, questionnaire system, and other unified platform)
- Supervising the implementation of the roadmap for the unified digital text initiative, which includes, but is not limited to, listing and launching services for government and private agencies, working on product improvements (product enhancement release & roadmap), training government agencies on the service manager system, linking the agencies’ services to the service measurement dashboard, etc
- Prepare and contribute an annual plan to measure digital transformation at the level of federal agencies and to supervise the development of improvement plans to monitor the real and comprehensive transformation of digital services.
- Supervising the implementation of the UAE’s leadership plan in the digital services index and ensuring that all activities and requirements are completed according to the work plan
- Working with government agencies to develop key digital services from the axis of technology, performance, ease of use, and user experience by taking advantage of the Authority’s capabilities in the Government Innovation Center, the User Experience Laboratory, and other digital government enablers. - Promoting and reinforcing concepts and culture related to future-oriented, proactive, and digital government services, as well as enhancing the customer experience within the authority in alignment with the vision, directions, and priorities of the UAE Government Excellent Service Program.
- Staying abreast of global developments and trends related to government services in various areas of the TDRA work.
- Proposing initiatives for the development and digitization of government services specific to TDRA, and overseeing their implementation in coordination with regulatory units and relevant entities.
- Developing partnerships with institutions, agencies, and regional/international organizations involved in designing, developing, and delivering services within TDRA. This includes ensuring the continuity and sustainability of accreditations, certifications, and awards received by the authority.
- Managing internal awards related to government services within TDRA.
- Supervising internal teams responsible for providing and linking customer and service databases to support service level measurement studies and ensure their quality.
- Submitting regular reports to the direct supervisor regarding efforts, initiatives, and achievements related to designing, developing, and delivering services, in coordination with the relevant service management unit.
- Implementing the UAE Government Excellent Service Program in accordance with all its requirements. - Development of regulatory frameworks for trade, digital economy and trust services, in coordination with the considered authorities and economic departments.
- Supervising the monitoring and control of the activities of electronic trust and certification service providers to ensure compliance with the Federal Law of the State and all subsequent regulations
- Managing trust lists of trust service providers
- Processing and approving applications for licensing trust services and electronic certification
- Suggesting appropriate regulatory tools, in coordination with the competent authorities, with regard to electronic consumer protection
- Studying, proposing and implementing projects that contribute to enhancing public confidence in the validity, integrity and reliability of electronic transactions, communications and records
- Studying and proposing the best practices applied in Trust Services, e-commerce, e-procurement, and sector trends, and providing them to the authority's team
- Examine the documents of complaints and arguments submitted by the licensee/disputing parties and advise the Director of Legal Affairs on the actions to be taken
- Coordination with the economic departments regarding the regulation of electronic economic activities and the issuance of no-objection letters for these activities
- Coordination with the economic departments regarding the regulation of electronic economic activities and the issuance of no-objection letters for these activities
- Coordination with the economic departments regarding the regulation of electronic economic activities and the issuance of no-objection letters for these activities
- Awareness about the benefits of trade and the evolving digital economy in the country and the region as a whole, and awareness of best practices in the field of e- commerce to develop and support entrepreneurs in this field
- Preparing the required reports and appropriate perceptions on trade and the digital economy and informing key stakeholders, ministers, local government bodies and others of the results
- Develop reports on the state of trade and the digital economy in the country, support them with statistics and figures, and provide appropriate recommendations about them
- Carrying out benchmark studies related to trade and the digital environment in the country compared to developed countries in this field
- Ensure obtaining professional accreditations and certificates in the fields of Trust See-commerce and e-procurement
- - Periodic and preventive maintenance of devices to ensure their readiness, and continued functioning, as well as their modification and update to ensure fulfilling the required efficiency.
- Keep up with the development and protect TDRA’s network and systems using latest technologies (firewall, intrusion prevention devices, antivirus, email security, secure VPN, two-factor authentication and access management system).
- Develop appropriate security plans, including vulnerability and penetration testing to be carried out periodically.
- Provide technical support services for network security and solve technical issues and faults.
- Review and implement information security policies and procedures in accordance with ISO27001.
- Plan, evaluate and monitor network security.
- Coordinate and implement information security projects.
- Spread awareness and a culture of information security through various means.
- Continued research on new developments in the area of expertise to nominate technologies that can be acquired for an improved work environment and security.
- Implement security improvements by assessing the current situation, trends, and anticipating requirements
- Update systems by applying security controls.
- Perform a wide range of network administration duties including installations, debugging, maintenance, upgrades, and general support for network equipment.
- Evaluate, test and deploy all software and hardware upgrades to the network infrastructure.
- Assist in the configuration and deployment of core and peripheral network devices, which will require continuous learning of new devices.
- Proactive monitoring of all network devices, services, and servers using a combination of tools to ensure high availability and SLA’s. Collect and review network utilization data for capacity and planning purposes.
- Manage & troubleshoot network and Internet connectivity throughout TDRA. -
Analysis and manage the implementation of all requirements for organizational units and of all stockholders
Review the application in regular base to make sure that it’s meet the business requirements of all stockholders
Analyze the efficiency of the applications and do gap analysis and make sure to close the all points and technical challenges
Coordinating with the Business stakeholders in TDRA to define and analyze their business requirements
Working on the applications enhancements and improvements to make sure that it’s
Preparing the plans for projects and coordinating the necessary meetings and trainings with the all stockholders and business owners.
Provide new suggestions and improvement plans for applications following up with the line manager
Provide the technical reports and dashboards to the line manager as per the needLatest Jobs
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Hiring Statics
88%
of employees are
UAE National
Last updated :
28/02/2024 11:33 AM