Develop, implement, and maintain the Authority’s Integrated Management Systems, while continuously improving them to ensure a culture of quality and excellence through effective and sustainable management of institutional change.
Apply and implement the requirements of international standards for Integrated Management Systems, ensuring compliance with approved global benchmarks.
Support and follow up with the concerned departments in preparing to obtain new international certifications, providing the necessary technical assistance to achieve this.
Verify the effectiveness of the Integrated Management System, ensuring the implementation of established policies and procedures in a way that contributes to achieving the Authority’s strategic objectives.
Prepare and manage internal and external audit plans related to the applied international standards, and organize and execute audits in line with the approved schedules.
Follow up on the reengineering of the Authority’s departments’ processes and introduce new processes in line with best international practices and standards.
Document all processes using the iGrafx system, and prepare and develop process requirements and responsibilities in coordination with the concerned departments.
Review and update process Key Performance Indicators (KPIs) in collaboration with departments, and provide periodic (quarterly) reports reflecting achievement and performance levels.
Administer the iGrafx system as the main Business Administrator, ensuring sustainability and accuracy of system content.
Update and develop the overall process management framework, and prepare and update manuals and work templates related to the process management system.
Coordinate with all Governmental Entities, evaluate their requests & prepare responses
Coordinate with relevant Ministries and Authorities like GCAA, FTA and Privet sector for actions related to Frequency Spectrum Authorizations
Assist in preparing reports, achieving key performance indicators, and extracting the required data. Proactive planning aims to complete the services of major users such as operators and oil companies, and ensure the confidentiality of information related to these services.
Actively communicate with Engineers Spectrum Services to guide and facilitate the processes
Ensure efficient operation for Frequency Spectrum Authorization - Supervising the implementation of the Emirates Program for Service Development and Star Rating, including all its requirements.
- Supervising the preparation and review of the department's operational plan in collaboration with the staff, ensuring its alignment with governmental directives and the strategic objectives of the authority, approving it, and monitoring its implementation.
- Monitoring the results of service indicators and submitting periodic reports to senior management.
- Supervising the monitoring of performance indicators' results for departments and sections within the authority, and submitting periodic reports to senior management.
- Supervising the preparation and review of all improvement plans within the department, approving them, monitoring their implementation, and submitting reports to senior management.
- Supervising the team responsible for conflict resolution and working on enhancing and improving their workflow to meet the expectations of clients.
- Supervising the monitoring of performance indicators for the call center and submitting regular reports to the senior management. Latest Jobs
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Hiring Statics
88%
of employees are
UAE National
Last updated :
28/02/2024 11:33 AM