Service Excellence Leader

• Promoting and reinforcing concepts and culture related to future-oriented, proactive, and digital government services, as well as enhancing the customer experience within the authority in alignment with the vision, directions, and priorities of the UAE Government Excellent Service Program.
• Staying abreast of global developments and trends related to government services in various areas of the TDRA work.
• Proposing initiatives for the development and digitization of government services specific to TDRA, and overseeing their implementation in coordination with regulatory units and relevant entities.
• Developing partnerships with institutions, agencies, and regional/international organizations involved in designing, developing, and delivering services within TDRA. This includes ensuring the continuity and sustainability of accreditations, certifications, and awards received by the authority.
• Managing internal awards related to government services within TDRA.
• Supervising internal teams responsible for providing and linking customer and service databases to support service level measurement studies and ensure their quality.
• Submitting regular reports to the direct supervisor regarding efforts, initiatives, and achievements related to designing, developing, and delivering services, in coordination with the relevant service management unit.
• Implementing the UAE Government Excellent Service Program in accordance with all its requirements.

• Strategic thinking, innovation, and excellence.
• Positivity and effective communication.
• Leading and managing change.
• Ability to influence and motivate colleagues.
• Working with teamwork spirit, initiative, and development.
• Empowering work teams.
• Ability to manage partners and resources.
• Full understanding of the latest global trends in the field of services and key strategic projects.

Bachelor of Science in Business Management - Business Management