Upload
Job Responsibilities
- Promoting and reinforcing concepts and culture related to future-oriented, proactive, and digital government services, as well as enhancing the customer experience within the authority in alignment with the vision, directions, and priorities of the UAE Government Excellent Service Program.
- Staying abreast of global developments and trends related to government services in various areas of the TDRA work.
- Proposing initiatives for the development and digitization of government services specific to TDRA, and overseeing their implementation in coordination with regulatory units and relevant entities.
- Developing partnerships with institutions, agencies, and regional/international organizations involved in designing, developing, and delivering services within TDRA. This includes ensuring the continuity and sustainability of accreditations, certifications, and awards received by the authority.
- Managing internal awards related to government services within TDRA.
- Supervising internal teams responsible for providing and linking customer and service databases to support service level measurement studies and ensure their quality.
- Submitting regular reports to the direct supervisor regarding efforts, initiatives, and achievements related to designing, developing, and delivering services, in coordination with the relevant service management unit.
- Implementing the UAE Government Excellent Service Program in accordance with all its requirements.
Skills
- Strategic thinking, innovation, and excellence.
- Positivity and effective communication.
- Leading and managing change.
- Ability to influence and motivate colleagues.
- Working with teamwork spirit, initiative, and development.
- Empowering work teams.
- Ability to manage partners and resources.
- Full understanding of the latest global trends in the field of services and key strategic projects.
Job Specific Skill
Communication; Teamwork; Problem-Solving; Work Ethic; Time Management; Leadership; Eye to detail; Self Management; Empathy; Critical thinking; Willingness to learn; Presentation skills; Relationship building
Education
Bachelor of Science in Business Management - Business Management
Technical Skills
MS Office; Telecommunications technology and services; Risk management
Job Details
Job Role
Customer Service and Call Center
Contract type
Permanent
Preferred Candidate
Career Level
Mid Career / Senior Level
Years of Experience
Min: 4 Max: 9
Nationality
United Arab Emirates
Degree
Bachelor's degree